At IPTV Fiber, we want customers to feel confident when choosing an IPTV subscription. If you experience a problem with your service, our support team will first work with you to resolve it as quickly as possible.

Eligible purchases are covered by our 10-Day Money-Back Guarantee, subject to the conditions below.

1. 10-Day Money-Back Guarantee

You may request a refund within 10 calendar days from the date of your original purchase.

To request a refund, contact our support team and provide the email address or order information associated with your purchase.

Email: [email protected]
Phone / WhatsApp: +44 7575 495034

Refund requests submitted after the 10-day period may not be eligible.

2. Before Requesting a Refund

Many IPTV issues can be related to device configuration, internet connection, application settings, or installation.

Before approving a refund, our support team may ask you to complete reasonable troubleshooting steps so we can determine whether the issue can be resolved.

This may include checking:

• Your internet connection
• Your IPTV application or player
• Device compatibility
• Login or activation information
• Network or Wi-Fi settings
• Installation configuration

Our goal is to solve the problem whenever possible before cancelling your subscription.

3. When a Refund May Be Approved

A refund may be approved when:

• Your request is made within the 10-day refund period.
• You are unable to use the service because of an issue directly related to IPTV Fiber that our support team cannot resolve.
• Your subscription was not activated or delivered correctly.
• A duplicate payment was made accidentally.
• Another valid billing or service issue is confirmed by our support team.

Each refund request may be reviewed individually.

4. Situations That May Not Qualify for a Refund

Refunds may not be available when the problem is outside the control of IPTV Fiber, including situations involving:

• Poor or unstable internet connections
• Unsupported or incorrectly configured devices
• Problems caused by third-party IPTV applications
• Device hardware problems
• ISP restrictions or network configuration
• Failure to follow the setup instructions provided
• Incorrect information provided by the customer during purchase or activation
• A change of mind after the 10-day refund period
• Temporary interruptions caused by maintenance or technical updates

We strongly recommend contacting support first if you experience any difficulty.

5. Content and Channel Availability

Channel, movie, series, sports, and other content availability may change from time to time because of technical, regional, licensing, or provider-related factors.

The temporary or permanent unavailability of an individual channel or program does not automatically qualify a subscription for a refund.

If you are looking for specific content, please contact us before purchasing so our team can help confirm current availability where possible.

6. Refund Processing Time

Once a refund has been approved, we will initiate the refund through the original payment method whenever possible.

Processing times may vary depending on your payment provider, bank, or financial institution.

After we issue the refund, it may take approximately 5–10 business days for the funds to appear in your account.

IPTV Fiber cannot control processing delays caused by banks or third-party payment providers.

7. Duplicate Payments

If you believe you were charged more than once for the same order, contact us immediately.

After confirming the duplicate transaction, we will arrange a refund for the additional payment where appropriate.

8. Chargebacks and Payment Disputes

If you have a problem with your purchase, please contact us before opening a chargeback or payment dispute.

Our support team will make a reasonable effort to resolve billing or service issues directly with you.

Submitting a chargeback does not guarantee that a refund will be approved and may delay the resolution process.

9. Cancellation

You may stop using your IPTV Fiber subscription at any time.

Cancelling or discontinuing use of the service does not automatically create a right to a refund. Refund eligibility remains subject to the 10-day refund period and the conditions described in this policy.

10. How to Request a Refund

To submit a refund request, contact us using either of the following methods:

Email: [email protected]
Phone / WhatsApp: +44 7575 495034

Please include:

• Your name
• Email address used for the order
• Order or transaction information
• Subscription plan purchased
• A short explanation of the issue

Providing complete information can help us process your request faster.

11. Contact Us

If you have questions about this Refund Policy or need assistance with your IPTV subscription, contact our support team:

IPTV Fiber
Email: [email protected]
Phone / WhatsApp: +44 7575 495034