At IPTV Fiber, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect when you visit iptvservicefiber.com, purchase an IPTV subscription, contact our support team, or otherwise interact with our services. It also explains how we use, store, and protect that information.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing information
• Order or transaction details
• Subscription plan information
• Customer support messages
• Device or setup information you provide when requesting technical assistance

We may also collect certain information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral source
• Approximate location based on IP address
• Date and time of website visits
• Cookie and analytics information

2. How We Use Your Information

We may use personal information to:

• Process IPTV subscription orders
• Deliver activation information
• Provide setup instructions
• Respond to customer support requests
• Process refunds when applicable
• Communicate about your order or account
• Improve our website and services
• Diagnose technical problems
• Prevent fraud, abuse, or unauthorized activity
• Maintain website security
• Comply with applicable legal obligations

We may also use aggregated or anonymized information to understand how customers use our website and improve the overall customer experience.

3. Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, your payment provider may collect information such as:

• Card details
• Billing address
• Transaction information
• Payment account information

IPTV Fiber may receive transaction confirmation and limited payment-related information, but we may not directly store your complete payment-card details.

Your payment information is also subject to the privacy policies and security practices of the payment provider you use.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and understand how visitors interact with the website.

Cookies may include:

Essential Cookies
Required for basic website functionality, security, and order processing.

Analytics Cookies
Used to understand how visitors use the website and which pages perform well.

Preference Cookies
Used to remember settings or choices you make.

Marketing Cookies
May be used to measure advertising performance or provide more relevant marketing where applicable.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Analytics

We may use analytics services to understand website traffic, visitor behavior, page performance, device usage, and referral sources.

These services may collect information such as your IP address, browser, device type, approximate location, and website activity.

If you use services such as Google Analytics, Meta Pixel, Microsoft Clarity, or another analytics platform, their own privacy policies may also apply.

6. Customer Support Communications

If you contact us by email, phone, WhatsApp, or another communication channel, we may collect and retain information contained in those communications.

This may include:

• Your name
• Phone number
• Email address
• Order details
• Device information
• Screenshots
• Technical information
• Messages exchanged with support

We use this information to provide customer service, troubleshoot problems, and maintain records of support interactions.

7. WhatsApp Communications

If you contact IPTV Fiber through WhatsApp, your communications may also be processed by WhatsApp and its associated service providers.

The information processed by WhatsApp is subject to WhatsApp’s own terms and privacy practices.

Please avoid sending sensitive personal information through WhatsApp unless it is necessary for your support request.

8. How We Share Information

We do not sell personal information to third parties.

We may share limited information with service providers that help us operate our website and deliver our services, including:

• Payment processors
• Hosting providers
• Email providers
• Customer support tools
• Analytics providers
• Security and fraud-prevention services
• Website infrastructure providers

These providers may process information only as necessary to perform services on our behalf or as permitted by their own terms and applicable law.

We may also disclose information when reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights or property
• Investigate fraud or security incidents
• Protect users or members of the public

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• The length of your customer relationship
• Accounting requirements
• Payment records
• Refund requests
• Customer support history
• Fraud prevention
• Legal or regulatory requirements

When information is no longer reasonably needed, we may delete, anonymize, or securely archive it.

10. Data Security

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting any login credentials, activation information, or account details provided to you.

11. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information
• Opt out of certain marketing communications

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us using the information below.

12. Marketing Communications

If you choose to receive promotional emails or marketing messages from IPTV Fiber, you may opt out at any time.

You can unsubscribe using the method provided in the communication or contact us directly.

You may still receive non-promotional communications related to:

• Orders
• Payments
• Subscription activation
• Customer support
• Security
• Service-related notices

13. Children’s Privacy

IPTV Fiber is not intended for children who are not legally permitted to enter into online purchases or service agreements in their jurisdiction.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.

14. Third-Party Links

Our website may contain links to third-party websites, applications, payment services, IPTV players, or other external services.

IPTV Fiber does not control the privacy practices of third parties.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

15. International Data Processing

Our website, hosting providers, payment processors, support tools, or other service providers may process information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Website functionality
• Legal requirements
• Payment systems
• Analytics tools
• Customer support processes

When changes are made, the Last Updated date at the top of this page will be revised.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us:

IPTV Fiber
Email: [email protected]
Phone / WhatsApp: +44 7575 495034
Website: iptvservicefiber.com